Shipping Policy
Last Updated: January 16, 2025
Thank you for choosing Ego-Soft Furniture. We are dedicated to processing and delivering your order as quickly and efficiently as possible. Please review the details below for important information about shipping, delivery timelines, and policies.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after confirmation.
During peak periods such as promotions, holidays, or product launches, processing times may be slightly longer. We appreciate your patience and will keep you updated when necessary.
Shipping Rates & Delivery Times
Shipping fees are calculated and displayed at checkout.
Delivery timeframes begin once your order has shipped, not at the time of purchase. Estimated delivery options include:
• Standard Shipping: 5–10 business days
• Expedited Shipping: 3–7 business days
• Express Shipping (if available): 2–5 business days
Please note that delivery times may vary depending on your location, customs processing, and carrier-related delays beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
Shipping Destinations
We ship to many locations worldwide. However, shipping availability and methods may vary depending on your region.
If your location is not available at checkout, please contact our support team for assistance.
International Shipping & Customs
For international orders:
• Customs duties, taxes, and import fees may apply based on your country’s regulations
• These charges are not included in your order total and must be covered by the customer
• Customs clearance may cause additional delays beyond estimated delivery times
Incorrect Address & Undeliverable Packages
Please ensure your shipping details are accurate at checkout.
Ego-Soft Furniture is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer. If a package is returned or deemed undeliverable:
• Additional shipping fees may apply for reshipment
• Refunds (if applicable) will exclude original shipping costs
If you notice an address error, contact us immediately. While we’ll do our best to assist, changes cannot be guaranteed once the order is processed.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.
If your package shows as delivered but cannot be found, we recommend:
• Checking with household members or neighbors
• Inspecting the delivery area
• Contacting the shipping carrier directly
If needed, we will assist you in filing a claim where possible.
Shipping Delays
Delivery timelines are estimates and may be impacted by factors beyond our control, such as weather conditions, carrier delays, or customs processing.
While we are not liable for such delays, we will always assist in tracking and resolving shipment issues.
Returns Related to Shipping
For returns, please refer to our Return & Refund Policy.
Return shipping costs are generally the responsibility of the customer unless the issue is due to our error (e.g., damaged or incorrect items).
Contact Us
If you have any questions or need assistance, feel free to reach out:
Ego-Soft Furniture
Email: [email protected]
Address: Unit A, 8/F, Block 1, Fook Cheong Building, No. 62, Hoi Yuen Rd, Kwun Tong, Hong Kong
Phone: +852 39564598
Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (ET)